sg77 Privacy Policy

1. Who We Are

sg77 ("we," "us," "the Platform," "sg77.bid") is an online gaming platform operated for the Philippine market under PAGCOR's regulatory framework. sg77 acts as the data controller for all personal information collected through the sg77.bid website and its associated mobile-optimized interfaces. As data controller, sg77 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data protection law and PAGCOR requirements.

Our primary point of contact for privacy-related inquiries is our 24/7 Live Chat support available at sg77.bid. For written privacy inquiries, players may contact us via email at [email protected].

2. Personal Data We Collect

sg77 collects personal data through several channels, including account registration, KYC verification, gameplay activity, payment transactions, and customer support interactions. The categories of personal data we collect include:

Identity Data:

• Full legal name as it appears on your government-issued ID
• Date of birth (for age verification — players must be 21 or older)
• Government ID number and type (UMID, PhilSys, Passport, Driver's License, PRC ID)
• Photographic image of your ID document submitted for KYC verification
• Selfie or liveness check image where required for identity confirmation

Contact Data:

• Registered Philippine mobile number (used for OTP authentication and account communications)
• Email address
• Residential address in the Philippines

Financial Data:

• GCash account number or registered mobile number linked to GCash/PayMaya
• Bank account name and number for BPI, BDO, Metrobank, or UnionBank transfers
• Deposit and withdrawal transaction history
• Account wallet balance records

Technical & Usage Data:

• IP address and device identifier at the time of login and gameplay
• Browser type, operating system, and screen resolution
• Game session logs including game type, wager amounts, outcomes, and session duration
• Login timestamps and geographic access data
• Customer support chat transcripts and email correspondence

3. How sg77 Uses Your Personal Data

sg77 uses the personal data we collect for the following purposes:

• Account Registration & Authentication: To create and manage your sg77 player account, verify your identity, and authenticate your login sessions via OTP.
• KYC & Age Verification: To confirm that you are at least 21 years of age and are a legitimate player eligible to use the sg77 Platform, as required by PAGCOR.
• Payment Processing: To process deposits from and withdrawals to your GCash, PayMaya, or bank account, and to maintain accurate financial records of all transactions.
• Regulatory Compliance: To fulfill sg77's obligations under PAGCOR regulations, including anti-money laundering (AML) reporting, responsible gaming monitoring, and the maintenance of gaming activity records.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance with account issues through Live Chat and email.
• Platform Security: To detect, investigate, and prevent fraudulent activity, unauthorized access, and violations of sg77's Terms and Conditions.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behavior and to administer deposit limits, cooling-off periods, and self-exclusion requests.
• Platform Improvement: To analyze aggregated and anonymized usage data for the purpose of improving Platform performance, game selection, and user experience.
• Promotional Communications: To send you bonus offers, promotional updates, and account-related notifications via SMS or email, where you have opted in to receive such communications. You may opt out at any time by contacting sg77 support.

4. Legal Basis for Processing

sg77 processes your personal data on the following legal grounds under applicable Philippine data privacy law and PAGCOR regulatory requirements:

• Contractual Necessity: Processing required to fulfill the contract between you and sg77 — including account creation, gameplay, payment processing, and customer support.
• Legal Obligation: Processing required to comply with PAGCOR's regulatory requirements, anti-money laundering (AML) obligations, and other applicable Philippine laws.
• Legitimate Interests: Processing for sg77's legitimate interests in platform security, fraud prevention, and responsible gaming monitoring — provided such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and optional platform features where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

5. Data Sharing & Third-Party Disclosure

sg77 does not sell, rent, or trade your personal information to third parties for commercial purposes. sg77 may share your personal data with the following categories of recipients, strictly as necessary:

• PAGCOR and Regulatory Authorities: sg77 is required by law to provide player data to PAGCOR and other relevant Philippine regulatory authorities upon request or as part of routine compliance reporting. sg77 has no discretion to refuse such disclosures where legally mandated.
• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank receive the minimum necessary data to process your deposits and withdrawals. These providers operate under their own privacy policies and Philippine banking regulations.
• Game Content Providers: Certified game providers (such as PG Soft, Jili, Evolution Gaming, and Pragmatic Play) receive session tokens and anonymized player identifiers necessary to deliver game content. These providers do not receive your identity or financial data.
• KYC Verification Partners: Where sg77 uses a third-party identity verification service to process KYC submissions, that provider receives your ID images and identity data solely for verification purposes and is contractually prohibited from using it for any other purpose.
• Law Enforcement: sg77 may disclose personal data to law enforcement agencies where required by a valid legal order, court process, or to protect the safety of players and the public.

6. Cookies & Tracking Technologies

sg77 uses cookies and similar browser-based technologies on the sg77.bid Platform. These technologies serve the following purposes:

• Session Cookies: Essential cookies that maintain your logged-in session while you are actively using the Platform. These are deleted when you close your browser or log out.
• Authentication Cookies: Cookies that store an encrypted reference to your authenticated session, enabling the "Remember this device" feature if you opt in.
• Preference Cookies: Cookies that remember your Platform preferences such as language settings and display preferences.
• Analytics Cookies: Anonymized performance analytics cookies used to measure page load times, error rates, and feature usage patterns. sg77 uses only first-party analytics — we do not load third-party advertising or tracking pixels.

You may configure your browser to refuse or delete cookies; however, disabling session and authentication cookies will prevent you from logging into the sg77 Platform. sg77 does not use cross-site tracking cookies or behavioral advertising technologies.

7. Data Security Measures

sg77 implements a layered security architecture to protect your personal data against unauthorized access, loss, alteration, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Industry-standard password hashing — sg77 does not store plaintext passwords
• OTP two-factor authentication for account access
• Access controls limiting employee access to personal data strictly on a need-to-know basis
• Regular security audits and vulnerability assessments of the Platform
• Encrypted storage of KYC documents and sensitive financial data
• Login anomaly detection that alerts players to unusual access patterns

8. Data Retention

sg77 retains your personal data for the following periods, after which data is securely deleted or irreversibly anonymized:

• Account & Identity Data: Retained for the duration of your active account plus five (5) years following account closure, in accordance with PAGCOR's AML record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years following each transaction, in accordance with Philippine anti-money laundering law (AMLA).
• Game Session Logs: Retained for two (2) years following each session, as required by PAGCOR operational standards.
• Customer Support Records: Retained for two (2) years following the resolution of each support interaction.
• KYC Documents: Retained for the life of the account plus five (5) years, as required by Philippine financial regulations.
• Marketing Consent Records: Retained until consent is withdrawn, plus one (1) year to maintain a record of the consent history.

9. Your Privacy Rights

As a player in the Philippines, you have the following rights regarding your personal data held by sg77. To exercise any of these rights, please contact sg77 via Live Chat or email at [email protected]. sg77 will respond to all rights requests within thirty (30) days.

• Right to Access: You may request a copy of the personal data sg77 holds about you, including your account information, KYC records, and transaction history.
• Right to Correction: If any personal data sg77 holds about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to Erasure: Subject to sg77's legal retention obligations and PAGCOR requirements, you may request deletion of your personal data. Note that data subject to mandatory regulatory retention periods cannot be deleted prior to the end of those periods.
• Right to Object: You may object to the processing of your personal data for marketing purposes at any time. You may also object to other processing activities based on legitimate interests, though such objections are subject to sg77's assessment of overriding legal or regulatory grounds.
• Right to Data Portability: You may request a machine-readable copy of personal data you have directly provided to sg77, where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent — such as for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

10. Children & Minors

sg77 implements mandatory age verification as part of the account registration and KYC process to prevent persons under 21 from accessing the Platform. If sg77 becomes aware that a minor has registered an account or provided personal data, that account will be immediately suspended, all balances forfeited, and all associated personal data deleted from our systems. Parents or guardians who believe a minor may have accessed the sg77 Platform should contact sg77 support immediately.

11. Third-Party Links

The sg77 Platform may contain references to third-party services such as GCash and PayMaya for payment processing. sg77 is not responsible for the privacy practices of these third-party providers. Players are encouraged to review the privacy policies of any third-party services they interact with in connection with their sg77 account.

12. Policy Updates

sg77 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, regulatory requirements, and platform features. Material changes to this Policy will be communicated to registered players via in-platform notification and/or email to your registered address. The updated Policy will be effective immediately upon publication at sg77.bid/privacy-policy.

Your continued use of the sg77 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. The "Last Updated" date at the top of this Policy reflects when the most recent changes were made.

13. Contact & Privacy Inquiries

For any questions, concerns, or requests related to this Privacy Policy or sg77's data practices, please contact our support team through the following channels:

• Live Chat: Available 24/7 directly on the sg77 Platform at sg77.bid — the fastest channel for privacy inquiries.
• Email: [email protected]

sg77 will acknowledge receipt of all written privacy inquiries within 3 business days and provide a substantive response within 30 days. For urgent account security issues, please use Live Chat for immediate assistance.